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Privacy policy
Flavor Shop and your privacy
We, at Flavor Shop, love our privacy. So you probably do too. That's why we treat the personal information you provide us with the utmost confidentiality! We use your data to process orders as quickly and easily as possible. Otherwise, we will only use this data with your consent.
Flavor Shop will not (ever) sell your personal data to third parties. We will only make your details available to third parties if they are involved in processing your order.
Flavor Shop uses your data to provide the following services:
If you place an order, we need your name, e-mail address, delivery address and payment details to carry out your order. Without these details, we would otherwise have a rather difficult time getting your order on the spot.
To make shopping at Flavor Shop as pleasant as possible, with your consent we store your personal data and the data relating to your order and the use of our services. This allows us to personalise the website and recommend items that you might find interesting.
When you register with Flavor Shop, we store your data on a Secure (=secure) Server. When you register, we store information such as name and address, telephone number, e-mail address, delivery and payment details, so that you do not have to fill these in with every new order.
Data on the use of our site and the feedback we receive from our visitors help us to further develop and improve our site.
Flavor Shop does not sell your data. Point!
Flavor Shop will not sell your personal details to third parties and will only make them available to third parties involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.
Your personal information is safe with Flavor Shop
We appreciate the trust you place in us and we will therefore handle your data with the utmost care. When you place an order or consult your data at company name, one of the most modern techniques is used: the Secure Socket Layer.
What personal data do we process?
When you shop on our website, you obviously don't want everyone to be able to look into your shopping cart. After all, you're not walking around the supermarket here. And you don't throw your bank details around either. That is why we do our utmost to protect your personal data. You can read more about that here.
In order to process your order properly, we naturally need your personal data. We also store them. We do this in a secure database and your details remain there. We never pass on your information to third parties for commercial purposes.
These are the details we ask of you when you place an order:
First and last name:
This is because we really want to know to whom we should deliver the package. That way we avoid your housemates running off with your order.
Address and city:
To deliver your order to the right place, the postmen and women at BPost and our other logistics partners.
Phone number:
Should anything go wrong with the order or delivery, we can notify you by phone very quickly and solve any problem. After all, we want to keep you happy as a good customer.
Payment details:
When you pay for your order, this is always done in a secure payment environment. Your details are then sent directly from our secure environment to our payment providers (MultiSafePay, Mollie and PayPal). These payment providers execute our payments. If you pay by credit card, for example, no one at Flavor Shop (not even the big boss!) will see your details. We only receive the message whether the payment was successful or not.
IP address:
Internet shopping is normally quite anonymous. But we can still recognise you by your IP address. This is how we remember your preferences and can give you appropriate advice. It also prevents anyone else from using your account.
E-mail address:
You will receive your order confirmation, payment confirmation and Track & Trace code by e-mail. If you e-mail us, we will e-mail you back. We will also send you newsletters by e-mail, provided you have given us your permission to do so. If you no longer wish to receive newsletters, you can unsubscribe via the link at the bottom of the newsletter.
Furthermore, we use your data for the following:
Customer service:
You can reach our customer service by phone, email and social media. We make notes of your complaint or comment so that you don't have to tell your story over and over again. This way, all customer service colleagues can deal with your complaint or comment.
Account:
If you create an account with Flavor Shop, you will not have to re-enter your details the next time you order. They will be stored in your account. Your account contains your personal details: first and last name, delivery and billing address, e-mail address, telephone number and login details. You can also see what you have ordered before.
Newsletters:
If you want to stay informed about our offers, you can sign up for our newsletter. For this, we (sometimes) also look at what you have ordered before. Don't want to receive newsletters anymore? You can unsubscribe via the link at the bottom of the newsletter.
Reviews:
Do you like to read reviews before buying something? Your review can help other buyers. If you write a review, it will be visible on the website and appear in your account.
Improvement:
We strive to continuously improve our products and services. Therefore, we analyse your visits to our website and also see what activities take place within them: do you view a product, do you put it in your shopping basket, do you click on links in the blogs, and so on. We handle this data very carefully so that third parties can never see it. If another party analyses the data for us, they also adhere to the privacy rules imposed.
Actions:
If you take part in a competition, we naturally want to be able to send you your prize! If you leave your name and e-mail address, we can contact you and ask for your address. We also use your data to see how successful our promotions are. That way, we can make them more and more fun and better suited to you.
Customised advice:
At Flavor Shop, the customer comes first. If you visit our webshop, place an order or like something on social media, we remember what you looked at via cookies (see more under 'Cookies'). For example, you may see an ad on Facebook with the product you viewed.
Fraud prevention:
Trusting each other happens in the ideal world. Unfortunately, this is not always the reality. If there are well-founded suspicions of fraud, we need to use customer data to investigate. And in the case of very suspicious behaviour, we also have to pass this data on to certain government agencies.
Want to view or change your personal data? You can do so via your personal account.
Would you like to have your data deleted? Too bad! Please contact us by e-mail or phone. We will be happy to help you!
What are cookies?
A "cookie" is a small file sent by the Flavor Shop server and placed on your computer's hard drive. The information stored on these cookies can only be read by us and only for the duration of the visit to the website.
Why do we use cookies?
Our website uses cookies and similar technologies to distinguish your user preferences from those of other users of our website. This helps us to provide you with a better user experience when you visit our website and also allows us to optimise our website.
As a result of recent legislative changes, all websites targeting certain parts of the European Union are required to ask your permission to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and comprehensive information about the cookies we use and their purpose.
Types of cookies:
Although different types of cookies exist, distinguished in terms of functionality, origin or retention period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other.
The Website only uses the following cookies:
Functional cookies
| Name | Origin | Function | Retention time |
| _cfduid | Flavor.shop |
Used by the content network, Cloudflare, to identify trusted web traffic.
|
29 days |
| JSESSIONID | nr-data.net | Tracks user statuses about page visits. | session |
| SESS# | Flavor.shop | Keeps user statuses about page visits. | 1 day |
| TawkWindowName |
Tawk.to
|
Necessary for the functionality of the website's chatbox function. | session |
| ss | Tawk.to | Necessary for the functionality of the website's chat box function. | session |
Marketing cookies
| Name | Origin | Function | Retention time |
| _hjREcordingEnabled | Flavor.shop | Used by static.hotjar.com to identify the visitor and optimise ad relevance | session |
| Ads/ga-audience | Google.com | Used by Google Adwords to re-target visitors who are likely to become customers based on their browsing behaviour | session |
| r/collect | Double.click.net | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks visitor across devices and marketing channels. | session |
| VISITOR_INFO1_LIVE | Youtube.com | Used by Youtube.com to track visitor bandwidth on pages with embedded YouTube videos. | 179 days |
| YSC | Youtube.com | Used by Youtube.com to record a unique ID that keeps statistics on which YouTube videos users have seen. | session |
Statistical cookies
| Name | Origin | Function | Retention time |
| _hjid | Static.hotjar.com | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | Persistent |
| _hjid | Static.hotjar.com | Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. | session |
| _hjTLDTest | Static.hotjar.com | The cookie is used to detect the SEO ranking for the current website - This service is part of an external statistics and analytics service. | session |
| _hjRecordingLastActivity | Static.hotjar.com | Used as part of the feedback function. | session |
| _hjIncludedInPageviewSample | Static.hotjar.com | Used by Hotjar to record that a user is included in your website's data sampling. | 1 day |
| _hjIncludedInPageviewSample | Static.hotjar.com | Used by Hotjar to record that a user is included in the data sampling of your website. | persistent |
| _hjAbsoluteSessionInProgress | Static.hotjar.com | This cookie is used to keep track of how often a website is visited by different visitors - this is done by assigning the visitor a random ID so that the same visitor is not counted twice. | 1 day |
| _hjViewportId | Static.hotjar.com | Creates a unique ID for the session | session |
| _ga | Powr.io | Records a unique ID used to generate statistical data on how the visitor uses the website. | 2 years |
| _ga | Flavor.shop | Records a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years |
| _gat | Flavor.shop | Used by Google Analytics to limit the number of internet requests | 1 day |
| _gat | Powr.io | Used by Google Analytics to limit the number of internet requests | 1 day |
| _gid | Powr.io | Records a unique ID used to generate statistical data on how visitors use the website. | 1 day |
| _gid | Flavor.shop | Records a unique ID that is used to generate statistical data about how visitors use the website. | 1 day |
| ahoy_visit | Powr.io |
Records statistical data about the behaviour of visitors to the website. Used for internal analysis by the website administrator.
|
1 day |
| ahoy_visitor |
Powr.io
|
Records statistical data about the behaviour of visitors to the website. Used for internal analysis by the website administrator. | 2 years |
| ahoy_unique_23430934 |
Powr.io
|
Collection of analytical data by Powr.io. | 1 day |
| powr_modal_23430934 |
Powr.io
|
Used by powr.io to measure functional usage of the pop-up. | 6 days |
| _tawkuuid |
Tawk.to
|
Necessary to identify users of the chat feature through their login information | 179 days |
| TawkConnectionTime |
Tawk.to
|
Allows the website to recognise the visitor to optimise the chat function. | session |
Your consent:
On your first visit to our website, you will be asked to accept our different types of cookies. You can allow or refuse all cookies.
You can refuse the installation of these cookies by choosing "Reject cookies" in the pop-up screen provided for this purpose when you first use the website.
You can also refuse or block cookies by changing the configuration parameters of your navigation system. Disabling cookies may prevent you from using certain functionalities of the website.
Should you have any further questions or comments regarding the processing of your personal data, please feel free to contact us, either by e-mail to [email protected] or by using the "Contact us" section on the Website.
You can also find more information about cookies at: http://www.allaboutcookies.org/
More information on online behavioural advertising and online privacy can be found here: http://www.youronlinechoices.eu/
